AnimalBehaviorAssociates.com strives to provide excellent customer
service. Please feel free to contact us at any point with questions
303-932-9095 M-F 9-4pm Mountain Time or 303-932-2298 fax
AnimalBehaviorAssociates hopes that you will be pleased with your
purchase. In the event that you need to return a product or cancel
a service our policies are as follows.
- If a CD, DVD, or Video is defective, it will be replaced
with like product.
- Books/Booklets are returnable if they are in like new condition,
with unbroken bindings, and returned within 10 days of shipment.
- Telecourses and Consultations are refundable if cancelled
with 48 hours notice.
Shipping costs are for the 48 contiguous US states, and reflect standard
ground shipping. Additional charges apply for Alaska, Hawaii, expedited
and international shipments. Please e-mail or call for a quote.
Shipping is provided by either the USPS or UPS. Orders are processed
within the next business day.
Information Collection and Use
Animal Behavior Associates, Inc. is the sole owner of the information
collected on this site. We will not sell, share, or rent this information
We request information from the user on our order form when making
a purchase. Here is where users must provide contact information,
including name and shipping address, and shipping information, including
credit card number and expiration date. This information is used for
billing purposes and to fill the customer's order. If we have difficulty
processing an order, this contact information is used to reach the
customer so the difficulty can be resolved.
This website contains links to other sites. Please be aware that we
are not responsible for the privacy practices of other sites. This
AnimalBehaviorAssociates.com takes every precaution to protect our
users' information. When users submit sensitive information via our
website, personal information is protected both online and off-line.