Because the first symptom of many illnesses and diseases is a change in behavior, we strongly recommend that you first have your pet examined by your veterinarian before seeking behavior consulting services.  Many “behavior problems” masquerade as medical problems so having your pet evaluated by your veterinarian first is the best option for you and your pet.

Most appointments are scheduled at our office.  Telephone/Skype/Facetime appointments are also available and may be preferred for many cat problems and if you are at a distance from us.

Given COVID concerns we are not offering in-your-home visits at this time unless they are outdoors.  And we do conduct outdoor consults at our secure location OR online-video consults with you regardless of your location.

Our travel area for in-home appointments is generally reserved for the west Phoenix valley, Glendale, Peoria, Sun Cities and Surprise.  Depending on our schedule, in-person appointments may be available for select areas in Colorado during the summer (call for more information).

Dr. Hetts or Dr. Estep will conduct an extensive behavior interview with you, observe and work with your pet, and create a behavior modification plan for you to implement that will be explained in detail.  You’ll be provided with a written copy of the plan, and a behavior report will be provided to your veterinarian.

Please allow two hours for most initial appointments. Phone appointments may take less time because we will not be working hands on with your pet.

Our approach to solving behavior problems is grounded in the sciences of behavior and learning and focuses on encouraging and reinforcing desired behaviors while preventing unwanted behaviors.  Response prevention is a BIG part of success and can be accomplished without pain, harm or fear.  We help your pet learn new responses to events and situations that are now causing problems for all of you.  Shock, pinch or choke collars are not part of our tool box.  Nor will be talking about “dominating” your dog.


Brief Assessment and “Quick Tip” Consults:  These telephone or video consults are 20 minutes long and are $50.  They are appropriate for easy, straightforward issues such as help with initial house training, or normal puppy or kitten behaviors.  Brief consults are also useful as a starting place for more complex problems to help you become more informed about what will be required to work with your pet’s problem, the likelihood of success, management procedures you can implement immediately, and our assessment of whether you have truly already “tried everything”.

Telephone and other distance consults are $275 / 90 minutes.  The first call is usually about an hour, with the remaining 30 minutes available for subsequent follow-up

In-home and office consults and specified follow-up appointments range from $300 – $500, depending on the type of problem and follow-up required. In-home consults will also incur a travel fee.  Specific fees will be determined during the initial inquiry when we learn more from you about the specifics of your pet’s behavior and where you are located.  Dog aggression problems are usually the most complex.

Payment is usually by credit card but Paypal is also accepted.  A $100 deposit will be charged once the appointment time is confirmed. Except in emergencies, this deposit becomes non-refundable 24 hours before the scheduled appointment time.

To Schedule An Appointment or For More Information:

Email us at or call our office at 303-932-9095.

Please Note: We do not usually provide pro bono (no charge) behavior consults via telephone or email.  Pro bono work or reduced rates MAY be considered for non profits under special circumstances.