Customer Service strives to provide excellent customer service. Please feel free to contact us at any point with questions or concerns. or 303-932-9095 M-F 9-12pm Mountain Time


AnimalBehaviorAssociates hopes that you will be pleased with your purchase. In the event that you need to return a product or cancel a service our policies are as follows.

If a CD, DVD, or Video is defective, it will be replaced with like product.
Books/Booklets are returnable if they are in like new condition, with unbroken bindings, and returned within 10 days of shipment.
Webinar courses are NOT refundable except in cases of access failure.  Consultation fees are NOT refundable unless we fail to keep a consulting appointment without  prior notification. Fees are NOT contingent upon results.


Shipping costs are for the 48 contiguous US states, and reflect standard ground shipping. Additional charges apply for Alaska, Hawaii, expedited and international shipments. Please e-mail or call for a quote.

Shipping is provided by either the USPS or UPS. Orders are processed usually within the next business day.

Privacy Policy

Information Collection and Use

Animal Behavior Associates, Inc. is  the sole owner of the information collected on this site. We will not sell, share, or rent this information to others.


We request information from the user on our order form when making a purchase. Here is where users must provide contact information, including name and shipping address, and shipping information, including credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to reach the customer so the difficulty can be resolved.


This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of other sites unless they are owned by us. This privacy policy applies only to information collected by

Security takes every precaution to protect our users’ information. When users submit sensitive information via our website, personal information is protected both online and off-line.